This Privacy Policy explains how Cleaners Kennington collects, uses, discloses and protects your personal data when you use our cleaning services. It applies to all Cleaners Kennington customers in the Kennington area, including those who contact us to enquire about our services, make bookings, or otherwise interact with us as a consumer or business customer.
We are committed to handling your personal data in accordance with the UK General Data Protection Regulation and other applicable data protection laws. By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
For the purposes of data protection law, Cleaners Kennington acts as the data controller in relation to the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you use our services in the Kennington area.
We collect and process different categories of personal data depending on how you interact with us. This may include the following types of information.
Identity and contact information such as your name, residential or business address in the Kennington area, billing address, and any contact details you provide, such as general contact details used to communicate with you.
Service and booking information such as details of the cleaning services you request, property type and size, access instructions, preferred dates and times, notes about particular requirements, and records of visits and work carried out at your premises.
Payment and billing information such as billing name and address, payment method details as required to process your transactions, and records of invoices, payments and refunds. Where payments are handled by secure payment providers, we receive limited information necessary for accounting and reconciliation.
Communication information including records of your enquiries, complaints, feedback, and any other correspondence with us by phone, online forms, or other communication channels.
Technical and usage information when you interact with our online presences, which may include information about how you found us, basic device or browser information, and general usage data required to operate and secure our website or booking tools.
Employment and contractor information where you apply to work with or for Cleaners Kennington, such as your name, contact details, CV information, references, and right to work information. This Privacy Policy focuses on customers, but some sections may also apply to applicants and contractors where relevant.
We only process your personal data where we have a lawful basis under data protection law. Cleaners Kennington relies on the following legal grounds.
Performance of a contract. We process your data where it is necessary to enter into or perform a contract with you. This includes processing your booking, managing appointments, providing cleaning services, taking payments, and communicating with you about your services.
Legitimate interests. We process certain data because it is necessary for our legitimate business interests, and these interests are not overridden by your rights and freedoms. Examples include improving our services, managing our relationship with customers in the Kennington area, ensuring security, preventing fraud, and maintaining appropriate business records.
Legal obligations. We process your data where we need to comply with legal or regulatory obligations, such as accounting, tax, insurance, and record keeping requirements, or to respond to lawful requests from authorities.
Consent. In some cases, we may rely on your consent, for example where we send certain types of direct marketing communications that require consent under applicable law. When processing is based on consent, you can withdraw your consent at any time.
We use your personal data for the following purposes.
To provide cleaning services in the Kennington area, including creating and managing bookings, dispatching cleaners, and tailoring our services to the needs of your property.
To manage our relationship with you as a customer, including responding to enquiries, handling feedback or complaints, and providing customer support.
To process payments, issue invoices, manage refunds where applicable, and maintain accurate financial records.
To operate, maintain, and improve our website, booking systems, and internal processes, including troubleshooting, data analysis, and quality assurance.
To send you service-related communications, such as booking confirmations, reminders, important service updates, or changes to our terms and policies.
To conduct marketing and promotional communications about our cleaning services in the Kennington area, where permitted by law and respecting your marketing preferences and rights.
To protect our business, staff, and customers, including enforcing our terms, preventing or detecting fraud or misuse of our services, and protecting legal rights.
To comply with legal and regulatory obligations, and to cooperate with regulators, law enforcement, or other authorities where required.
We keep your personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting obligations.
Customer and booking records, including your contact details and service history, are normally retained for a period that allows us to manage our relationship with you, handle queries or disputes, and comply with applicable limitation periods and legal requirements.
Payment and financial records are retained for the duration required by tax, accounting, and financial regulations.
Marketing data linked to your contact details is kept for as long as you remain subscribed or interested in our services, or until you object or opt out, after which we will retain limited information to record your preference.
When we no longer need your personal data, we will securely delete or anonymise it so that it can no longer be associated with you.
We may share your personal data with selected third parties who act as data processors on our behalf. These processors are engaged under written contracts and are required to handle your data only in accordance with our instructions and applicable data protection law.
Examples of processors and third parties we may use include service management and booking tools that help us manage bookings and customer communications, payment processing providers that handle card or online payments securely, information technology and hosting providers that support our website, systems, and data storage, and professional advisers such as accountants or legal advisers where necessary.
Where required, we may also share your personal data with independent controllers, such as regulatory bodies, law enforcement authorities, or insurers, where necessary to fulfil legal obligations, respond to legal requests, or protect our rights or the rights of others.
We do not sell your personal data. We will not share your information with third parties for their own marketing purposes without your explicit consent where required by law.
If we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your information, such as using standard contractual clauses or transferring to countries with an adequacy decision, in line with applicable data protection rules.
As a customer of Cleaners Kennington, you have certain rights in relation to your personal data, subject to applicable law.
Right of access. You can request confirmation of whether we process your personal data and obtain a copy of the information we hold about you.
Right to rectification. You can ask us to correct or complete inaccurate or incomplete personal data.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction. You can ask us to restrict the processing of your personal data in certain circumstances, such as while we verify the accuracy of information or consider an objection.
Right to object. You can object to our processing of your personal data based on legitimate interests, including profiling based on those interests, and we will stop processing unless we can demonstrate compelling legitimate grounds. You also have the right to object at any time to direct marketing.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request to receive the personal data you provided to us in a structured, commonly used and machine-readable format, and to have it transmitted to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent for processing, you can withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
You also have the right to raise a concern or lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can address your concerns.
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include access controls, staff training, secure storage, and appropriate data handling procedures. While we work to protect your information, no system can be completely secure, and you should take care to protect the information you provide to us.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer in the Kennington area. The updated version will apply from the date it is made available. We encourage you to review this page periodically to stay informed about how we protect your personal data.
Our cleaners Kennington have years of experience in dealing with the dirt in your home. Take a look at our special offers and book the best team!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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