These Terms and Conditions set out the basis on which Cleaners Kennington supplies cleaning services to residential and commercial clients. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions the following expressions have the meanings set out below.
Client means the individual or business ordering or receiving cleaning services from Cleaners Kennington.
Company means Cleaners Kennington, the provider of cleaning services.
Services means any cleaning or related services supplied by the Company to the Client, whether on a one off or recurring basis.
Cleaner means any individual or team member assigned by the Company to carry out the Services.
Premises means the property, building or area where the Services are to be carried out.
The Company provides domestic and commercial cleaning services within its service area. The specific tasks, frequency, and duration of the Services will be agreed at the time of booking and confirmed in the booking confirmation.
Unless expressly agreed in writing, the Services do not include the removal of hazardous materials, specialised industrial cleaning, exterior high level cleaning, or any tasks that may pose a health and safety risk to the Cleaner. The Company reserves the right to refuse any task which, in its reasonable opinion, is unsafe, unlawful or unsuitable.
Bookings may be made by the Client through the Company’s accepted booking channels, including online forms or other methods made available from time to time. When making a booking, the Client must provide accurate and complete information about the Premises, the requested Services, and any relevant access or parking details.
All bookings are subject to availability and acceptance by the Company. A booking is considered accepted only when the Company has confirmed the date, time, duration, and price of the Services to the Client. The Company reserves the right to decline or cancel any booking where it cannot reasonably provide the Services, or where the information supplied by the Client is incomplete or inaccurate.
For recurring services, the booking will set out the agreed frequency and schedule. Any changes to recurring bookings must be requested by the Client in advance and are subject to availability and confirmation by the Company.
The Client is responsible for ensuring that the Cleaner has safe and reasonable access to the Premises at the agreed time. This includes providing keys, access codes, or arranging for someone to be present to grant access.
If the Cleaner is unable to gain access to the Premises at the scheduled time, or if access is unduly delayed, the Company may treat the visit as a late cancellation and apply the applicable cancellation charge. The Client accepts that any additional travel or waiting time caused by access issues may be charged at the Company’s standard rates.
The Client is responsible for ensuring that the Premises are generally tidy and free from excessive clutter so that the Services can be carried out efficiently. The Company may decline to clean areas that are heavily cluttered or unsafe.
The Client agrees to provide a safe working environment for the Cleaner, including but not limited to access to running water, electricity, and adequate lighting. The Client must inform the Company of any known risks at the Premises, such as loose flooring, faulty electrics, or other hazards.
The Client agrees not to directly employ or engage any Cleaner introduced by the Company for similar services, other than through the Company, for a period of twelve months after the last provision of Services. If the Client breaches this obligation, the Company reserves the right to charge a reasonable introduction fee.
Unless otherwise agreed, the Company will supply all necessary cleaning materials and equipment required to perform the Services. If the Client prefers to supply their own products or equipment, they must ensure that these are safe, in good working order, and suitable for the intended use.
The Company accepts no liability for any damage or unsatisfactory results arising from the use of products or equipment supplied by the Client, including any specialist surfaces that require particular cleaning methods. The Client is responsible for advising the Company in advance of any delicate, unusual, or specialist surfaces at the Premises.
Prices for the Services will be communicated to the Client at the time of booking, based on the information provided about the Premises and the requested tasks. All prices are quoted in pounds sterling and may be subject to applicable taxes, where relevant.
The Company reserves the right to adjust its prices periodically. Any changes to prices for recurring Clients will be notified in advance. If the Client does not accept the new pricing, they may cancel future bookings in accordance with the cancellation terms set out in these Terms and Conditions.
Payment is due in accordance with the payment terms notified at the time of booking. This may include prepayment, payment on the day of service, or invoicing arrangements for approved business Clients. The Company may require payment details to secure a booking and reserves the right to charge for the Services in accordance with the agreed payment method.
If payment is not received by the due date, the Company may suspend further Services and charge interest on overdue amounts at a reasonable commercial rate until full payment is received. The Client is responsible for any costs incurred by the Company in recovering overdue payments, including reasonable legal and collection costs.
The Client may cancel or amend a booking by providing notice within the minimum notice period specified by the Company at the time of booking. If the Client cancels or significantly changes a booking with less than the required notice period, the Company reserves the right to charge a cancellation fee up to the full amount of the scheduled visit.
If the Cleaner attends the Premises and is unable to carry out the Services due to issues under the Client’s control, including lack of access or unsafe conditions, the visit may be treated as a late cancellation and charged accordingly.
The Company may cancel or amend a booking if it is unable to provide the Services for reasons beyond its reasonable control, such as staff illness, severe weather, transport disruption, or other events of force majeure. In such cases, the Company will aim to offer an alternative appointment but shall not be liable for any resulting losses.
The Company aims to provide Services with reasonable skill and care. If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, preferably within 24 hours of the visit, providing clear details of the issue.
Where a complaint is justified and relates to the quality of the Services, the Company may, at its discretion, offer to re clean the affected areas or provide an appropriate credit or partial refund. This remedy will normally be limited to the value of the individual visit in question.
The Company’s obligation to correct or compensate for any issue is conditional upon the Client providing access to the Premises for inspection or remedial work and not engaging a third party to re clean or repair before the Company has had a reasonable opportunity to address the problem.
The Company will take reasonable care when delivering the Services; however, the Client acknowledges that minor wear and tear may occur as part of normal cleaning activities. The Company’s liability for any loss or damage arising from the Services shall be limited, to the fullest extent permitted by law, to the value of the individual visit during which the loss or damage occurred.
The Company shall not be liable for any indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity. The Company does not accept liability for pre existing damage, wear, or defects at the Premises, or for damage arising from faulty construction, poor maintenance, or the use of inappropriate materials.
The Client must notify the Company of any alleged damage or loss as soon as reasonably practicable, and in any event within 48 hours of becoming aware of it, providing photographs and relevant details. Failure to report within this timeframe may affect the Company’s ability to investigate and deal with the matter.
Nothing in these Terms and Conditions shall limit or exclude any liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence or for fraud.
The Company aims to ensure that appropriate insurance cover is in place in respect of its cleaning operations. Details of cover can be made available to the Client upon request. Insurance is subject to the terms, conditions, limitations and exclusions imposed by the insurer, and the Client acknowledges that any claim may be subject to those policy conditions.
The Company will comply with applicable UK regulations relating to waste handling and environmental protection. The Services generally include the collection and disposal of routine domestic or light commercial waste generated during cleaning, such as dust, packaging, and similar materials, using the Client’s regular household or business waste facilities.
The Company does not provide licensed waste carrier services and will not remove, transport, or dispose of controlled, hazardous, or bulky waste from the Premises. This includes items such as electrical equipment requiring special disposal, construction rubble, chemical waste, clinical or biological waste, and any materials that are regulated under specific waste control legislation.
The Client is responsible for ensuring that any waste requiring special handling or disposal is managed in accordance with relevant regulations and using appropriate licensed providers. The Company may refuse to handle or move any materials that it reasonably believes to be hazardous, unlawful to remove, or unsuitable for disposal through normal household or commercial waste streams.
The Client should inform the Company in advance of any particular waste related concerns at the Premises. Where additional waste handling services are requested and agreed, these may be subject to separate charges and terms.
The Company is committed to maintaining high standards of health and safety for its Cleaners and Clients. Cleaners are instructed to follow safe working practices and to use cleaning products and equipment responsibly.
The Client must not request any task that is unsafe or beyond the reasonable scope of domestic or commercial cleaning, such as working at excessive heights, lifting very heavy objects, or handling hazardous substances. The Company may immediately suspend Services if it considers that continued work would present an unacceptable risk to health or safety.
The Company will handle personal data provided by the Client in accordance with applicable UK data protection law. Information is collected and used for the purpose of managing bookings, delivering the Services, and handling payments and communications.
The Company will take reasonable steps to keep Client information secure and confidential, and will not disclose it to third parties except where necessary to provide the Services, process payments, comply with legal obligations, or with the Client’s consent.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, its business practices, or the Services offered. The current version will apply to all bookings made after the date of publication. Where changes materially affect recurring Clients, the Company will use reasonable efforts to provide advance notice.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, including any non contractual disputes or claims.
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by any court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy. The Client may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company.
These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, representations, or agreements, whether written or oral.
Our cleaners Kennington have years of experience in dealing with the dirt in your home. Take a look at our special offers and book the best team!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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